FAQs for RUGSTYLE Store
To place an order, browse our products and add the items you want to your cart. Once you have all your items, go to the cart and click “Proceed to Checkout.” Fill in your billing and shipping information, select your payment method, and complete your order
In case you cancel the placed order, please send us the order cancellation request to our email. There is no return for this case and the refund amount is as below:
- The cancellation request within 6 hours from successful payment: refund 100% paid amount.
- The cancellation request that is later than 6 hours but not later than 12 hours from successful payment: refund 50% paid amount
- The cancellation request that is later than 12 hours from successful payment: no refund is available. You can seeking for our support by sending us an email.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as specified at checkout.
We offer standard, expedited, and overnight shipping options. The available shipping methods will be displayed at checkout based on your location.
Standard shipping typically takes 5-7 business days. Expedited shipping takes 2-3 business days, and overnight shipping will deliver the next business day. Please note that these times may vary depending on your location and other factors.
Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
Each product page includes a size to help you select the correct size. If you need further assistance, please contact our customer service team.
We strive to display our products as accurately as possible. However, due to differences in monitors and screens, the colors of the products may vary slightly from the photos.
Detailed product information is available on each product page. If you have additional questions, feel free to contact our customer service team.
No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping information, and receive exclusive offers.
To create an account, click on the “My Account” link at the top of the page and select “Register.” Fill in the required information and submit the form.
Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your personal and payment information.
You can contact our customer service team via email at support@rugstyl.com or by phone at +1(315)997-0795. Our team is available Mon through Sat, 9 AM to 5 PM PST.
If you encounter any issues with your order, please contact our customer service team immediately. We will do our best to resolve the issue as quickly as possible.